TYPE:ServiceMODEL:AtlasYEAR:2019
Average Score (190 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2019
Scott was extremely accommodating and helpful during my most recent service visit.
TYPE:ServiceMODEL:AtlasYEAR:2022
I have long history with this company even before the name change and it has always been bad experiences. From selling me a supposedly new car with battery and oil leak issues. Then when I tried to explain the many times I have been in for the same issues there were no records of my many complaints. Then I had to trade which of course didn't work out in my best favor Volkswagen did nothing to try and rectify the matter. The wait times are always ridiculous the last service I was there from 9:15am to 1:50pm and let's talk about how you guys have no options for a loaner car for people who wants to drop their car off but still handle other business. This company has refused over and over to have a loaner car for times like these! Again my experience with the company as always been awful. Dricka was probably the only ok part of my most recent service date because she at least listen and tried to get me out of there before it was time to go pick my son up from school. This company claimed they changed management and name they are the same Volkswagen that exists before!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
friendly service
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
Was treated with respect and hustle. Didn't feel pressured to do anything unnecessary and was well informed of the needs of my vehicle maintenance.
TYPE:ServiceMODEL:Jetta GLIYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Welcoming staff Clean place in and out service
TYPE:ServiceMODEL:TaosYEAR:2023
Tire rotation was marked on the service day but the tires were never roated. I had one of the rim tire scratched and I could tell that they weren't roated as it was stated in the paperwork. It's hard to trust if everything else was completed accordingly after this experience.