Average Score (190 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

190 Ratings

4.6 Average

Models
Types of Survey
Filter by

  • Kimberly B.03-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Great customer service

  • Helen K.03-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Bryant H.03-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Christen C.03-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Kristin B.03-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Brenita W.03-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Everything went smoothly. Thank you.

  • Zakiyyah P.03-22-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

  • Teresa W.03-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    The service department always meet my needs when I bring in my vehicle for factory recommeneded maintainance.

  • Michael J.03-17-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Kesha J.03-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Wait time is too long for service and service reps tend to not know what is going on with your vehicle.