The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
John H.01-21-2025
TYPE:SalesMODEL:ID.4YEAR:2024
A.J. was a pure pleasure to work with. He returned my call quickly with an offer of a vehicle that I found to be a great value. (several other dealers did not return the call or offered overly expensive options without following my request). A.J. then set up an appointment for me to see the vehicle and discuss. I arrived about six hours too early and he accommodated me very well. He answered questions and walked me through all the paperwork while ensuring I was comfortable, had a nice workspace and plug for my computer. On the test drive, the vehicle broke down. A.J. managed to get it working just well enough to get us back despite repeated stallings. He then arranged for the vehicle to be repaired and called me every day to update me. I found him to be very detail oriented and that he wanted to ensure I was taken care of. The car drives and looks very nice, and I am grateful and hope to work with him again some time if I get another Volkswagen. Thank you! Jack Hill
Eddie J.01-10-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Prompt service and representative was very easy to work with
Jared R.01-05-2025
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Melanie E.01-04-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Ed H.01-02-2025
TYPE:ServiceMODEL:ID.4YEAR:2021
I was visiting from out of state for Christmas and had the 12v battery died in my ID.4 and left me stranded at night on 12-26. I had the car towed to Hoover VW and Friday morning 12-27 they diagnosed the problem and sent an employee to another local dealer to get the battery that they did not have in stock. The installed the battery on Saturday 12-28 and by noon I was on my way back home in Alabama.
My hat is off to Hoover VW and the way they handled my problem on this holiday weekend.
Thanks again to Hoover VW.
Michael M.12-30-2024
TYPE:SalesMODEL:JettaYEAR:2025
Everyone helped me out in my very first auto purchase ever I had always brought other people's headaches. Not this time though they were patient and helpful through the whole process Shout out to Cecil for following through and keeping in touch because I was about to give up thank you sir and you all will be getting my business from here on out.
Mike
2025 Jetta
Valecia B.12-24-2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
The process was efficient and painless. I did not feel pressured to purchase something I didn't want.
Radford T.12-17-2024
TYPE:SalesMODEL:TaosYEAR:2024
Trellis, my sales representative was amazing to work with.
Jennifer J.12-17-2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The reception was warm & got me checked in quickly.
