1981 Thornton Rd Lithia Springs, GA 30122-2633
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
I had a recall done on my car. It was a software update. It took from 8:00am until 4:30 pm. (this was expected) The Dealer was as efficient as possible, however in my opinion they were not given enough information from VW on what they were doing. Also, VW apparently is too tight lipped on the development of their EVs. Blaming VW and not the Dealer.
TYPE:ServiceMODEL:JettaYEAR:2019
Very prompt and the BEST customer service! I’ll be driving VW’s for a long time
TYPE:ServiceMODEL:TaosYEAR:2023
Always well taken care of when I come in . Thanks Hoover staff
TYPE:ServiceMODEL:BeetleYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2021
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Everyone was very helpful and friendly. Matt was great at explaining the recommendations and costs.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
From the moment I scheduled my appointment a few days in advance, the service agent provided excellent customer care. They clearly explained the service and let me know exactly how long my oil change would take. The entire process was smooth and reassuring—great experience overall!
TYPE:ServiceMODEL:JettaYEAR:2025
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2020
Matt, in the Service Dept, was one of the most cordial service advisors that I have ever dealt with. He explained everything that was going on with my vehicle and followed up to inquire on the performance. He also followed up on my decision regarding the recommended services. I was impressed with his level of profesionalism.