Average Score (190 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

190 Ratings

4.6 Average

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  • Rad K.07-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Brought the car in for the 10K service. I asked for the air pressure to be checked, an air hose cap replaced and to have the car washed. None of these things were done. The one hour service took 2.5 hours and Hoover VW does not provide a shuttle or loaner car. Otherwise, the staff there was nice.

  • Richelle S.07-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Friendly and courteous staff. Dricka kept me updated. Service completed in timely manner.

  • Octavia R.07-07-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    This place is terrible. This is my third VW and I should have never purchased here. The communication is terrible and they do not care.

  • Anthony B.07-06-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Quick and efficient, they made it effortless.

  • Laura M.07-04-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Nafeesah R.07-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • John G.07-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Jill K.07-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Dricka was very nice and professional

  • Jerry S.07-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Sharkel P.07-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    I had a scheduled appointment and it took them them over 2 hours to do a simple oil change.