TYPE:SalesMODEL:JettaYEAR:2025
My sales person was Waymon Wise, and he was delightful and knowledgeable.
Average Score (190 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2018
I had an appointment and I was out in a timely manner
TYPE:SalesMODEL:AtlasYEAR:2025
Trellis was amazing, she said she could work a deal and she did. When we were ready to go she said no way, I told you to come back after work and I will not waste your time and she was right. John was amazing as well. The whole team did everything they could to make sure we were taken care of and happy and we are. I love my new car.
TYPE:ServiceMODEL:Golf RYEAR:2022
Dricka was great.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:PassatYEAR:2019
Your staff is friendly and professional. However, this is the second time I’ve been in your dealership for service and had to come back because a light indicator is going off after having service on that particular part of the car. This time I came in and had filters changed and my coolant system flushed. As soon as I got in the car, the light was on, and it was beeping. They took the car back to flush the lines for some air pocket. However, the very next day on my way to work same thing happened. I was too far from the dealership so I went to the closest Volkswagen near me in Alpharetta where I work. They told me that my coolant was low and they topped it off so that I could get to Your dealership since the work was done by Hoover. Please note that I had to leave my job twice once to get someone to check it who was near me and left early to come to your dealership. I knew I was unable to come to your dealership on Wednesday or Thursday because I’m traveling . However,the only thing you guys told me was that you were sorry. But I spent my time and took off from my job and canceled meetings in order for me to get to your dealership. I expected better service from your establishment. Not once did anyone ask me how can we fix this. I was just told sorry new technician and First time he’s done that job. Do you not have quality control or someone who checks behind new technicians? Again, I expected better service.
TYPE:ServiceMODEL:TaosYEAR:2024
good people, good service
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Everything was done as explained and I was able to wait while my work was completed.
TYPE:ServiceMODEL:AtlasYEAR:2024
Great customer service
TYPE:ServiceMODEL:ID.4YEAR:2022
Always have a great experience here. Service is friendly and communicates well. This is the only place I’ll get the car checked out. They have earned my business over and over again